Effective: 3 November 2026
Cancelling before shipping
To cancel before your order ships, write to hello@noq.works with your order number; your payment is refunded to your card.
Right of withdrawal
You may withdraw from the contract within 14 days of receiving the product, without giving a reason and without any penalty. If an order is delivered in several parcels, the period starts when the last item is delivered.
To withdraw, send us a written notice with your order number within this period, to hello@noq.works or to our registered electronic mail address.
Please send the product back within 10 days of your notice. Return shipping is paid by us: we reply to your notice with the carrier and a shipping code.
We refund everything you paid, including the original shipping cost, to the card used for payment, in one transaction, within 14 days of receiving your notice. How long it takes to appear on your statement depends on your bank.
During the withdrawal period you may examine the product as you would in a shop. You are responsible for any loss of value caused by handling beyond that.
Personalised products
By law, the right of withdrawal does not apply to products made to your specifications or clearly personalised (for example with a name, a custom size, colour or design). Such products are marked on the product page and in the order summary.
Standard products marked "made to order" are not personalised products; the right of withdrawal applies to them.
Damaged or defective products
If the parcel arrives damaged, ask the courier for a report if you can and write to us with photos.
If a product is defective, you have the remedies of Article 11 of Consumer Protection Law No. 6502: withdrawal from the contract, a price reduction, free repair or replacement with a non-defective product. Shipping costs are then paid by us.
Where a warranty certificate is required, the warranty starts on delivery and lasts at least two years.
Fine layer lines and small surface differences on 3D-printed parts are a natural result of the process and are not by themselves a defect, as long as the product matches its description. This does not limit your statutory rights for defective goods.
Contact
For withdrawals, returns and complaints: hello@noq.works · KEP: icerikcimedya@hs01.kep.tr · İçerikçi Medya Yazılım Pazarlama Sanayi ve Ticaret A.Ş., Bahçelievler Mah. 7134 Sk. B No:2B, 48440 Bodrum / Muğla, Türkiye.
Language
This English text is provided for convenience. In case of any difference, the Turkish version prevails.