Effective: 3 November 2026
Article 1 — Parties
Seller:
- Company: İçerikçi Medya Yazılım Pazarlama Sanayi ve Ticaret A.Ş.
- Address: Bahçelievler Mah. 7134 Sk. B No:2B, 48440 Bodrum / Muğla, Türkiye
- Phone: +90 532 379 76 99
- Email: hello@noq.works
- Registered electronic mail (KEP): icerikcimedya@hs01.kep.tr
- Tax office and number: Bodrum Tax Office, 4691510382
- MERSİS number: 0469151038200001
- Trade registry: Bodrum Trade Registry, 22340
Buyer: the person whose name, contact details and address are given in the order.
This agreement is governed by Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
Article 2 — Subject
This agreement covers the sale, payment, delivery and right of withdrawal for products the Buyer orders electronically on noq.works, and the other rights and obligations of the parties.
Article 3 — Formation
The agreement is formed when the Buyer accepts the pre-contract information and this agreement and completes the payment. The order is not final until the payment is approved.
The Seller may cancel an order for a justified reason such as a product being out of stock, an obvious pricing error or a payment security risk. The Buyer is then informed immediately and the full amount paid is refunded within 14 days.
Article 4 — Price and payment
Product prices, shipping and the total are shown in the order summary. Prices are in Turkish lira and include VAT.
Payment is by credit or debit card through iyzico (iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.), a licensed payment institution. Card details are entered on iyzico's payment page; they are not sent to the Seller and the Seller does not store them. Unauthorised use of a card is governed by the rules of the bank and payment law.
Article 5 — Delivery
Products are shipped by contracted carrier to the delivery address in Türkiye given by the Buyer.
The preparation time is shown on the product page. Delivery takes place within 30 days of the order becoming final.
If delivery becomes impossible, the Seller informs the Buyer within 3 days of learning this and refunds the full amount within 14 days.
The carrier and tracking number are emailed when the product ships.
Article 6 — Images and production
Product images represent the product; colours may look slightly different depending on screen and light.
Fine layer lines and small surface differences on 3D-printed parts are a natural result of the process and are not by themselves a defect, as long as the product matches its description and stated tolerances.
Article 7 — Right of withdrawal
You may withdraw from the contract within 14 days of receiving the product, without giving a reason and without any penalty. If an order is delivered in several parcels, the period starts when the last item is delivered.
To withdraw, send us a written notice with your order number within this period, to hello@noq.works or to our registered electronic mail address.
Please send the product back within 10 days of your notice. Return shipping is paid by us: we reply to your notice with the carrier and a shipping code.
We refund everything you paid, including the original shipping cost, to the card used for payment, in one transaction, within 14 days of receiving your notice. How long it takes to appear on your statement depends on your bank.
During the withdrawal period you may examine the product as you would in a shop. You are responsible for any loss of value caused by handling beyond that.
Article 8 — Exceptions
By law, the right of withdrawal does not apply to products made to your specifications or clearly personalised (for example with a name, a custom size, colour or design). Such products are marked on the product page and in the order summary.
Standard products marked "made to order" are not personalised products; the right of withdrawal applies to them.
Article 9 — Defects and warranty
If a product is defective, you have the remedies of Article 11 of Consumer Protection Law No. 6502: withdrawal from the contract, a price reduction, free repair or replacement with a non-defective product. Shipping costs are then paid by us.
Where a warranty certificate is required, the warranty starts on delivery and lasts at least two years.
Fine layer lines and small surface differences on 3D-printed parts are a natural result of the process and are not by themselves a defect, as long as the product matches its description. This does not limit your statutory rights for defective goods.
Article 10 — Intellectual property and open licences
Designs, files and software published under an open licence as part of NOQ Open (for example CC BY 4.0 or MIT) are governed by that licence; this agreement does not restrict the rights an open licence grants.
Rights in designs, images and brand elements that are not published under an open licence belong to the Seller or the rights holder. Buying a product does not grant a licence to them.
Article 11 — Personal data
Personal data needed to form and perform the contract, invoice it and meet legal obligations is processed as described in our personal data notice.
Article 12 — Disputes
Please write to hello@noq.works first with any complaint.
Disputes can be brought, within the monetary limits announced each year by the Ministry of Trade, before the consumer arbitration committee where you live or where you made the purchase, and above those limits before the consumer courts. Cases where mediation is mandatory before going to court remain reserved. Applications can also be made through the Consumer Information System (TÜBİS) on e-Devlet.
Article 13 — Entry into force
Before completing the order, the Buyer confirms having read and accepted the pre-contract information and this agreement. The time of acceptance and the text version are recorded with the order; the agreement and order details are emailed to the Buyer with the order confirmation and kept by the Seller for the period required by law.
Language
This English text is provided for convenience. In case of any difference, the Turkish version prevails.